Coronavirus – Information and FAQs
Updated: 23-03-2020 – 3:20pm
Is the Radmoor Centre Open?
Unfortunately, the Radmoor Centre is currently closed to customers. This includes the Commercial Salon/Training Salon, Fitness Suites, Gym, Restaurant, Rubber Crumb Pitch, Spa and Sports Halls. We will keep all our members and customers notified of any changes via our webpage and social media channels
Can I access the Fitness Suite?
Due to the closure we are unable to open the Fitness suites
Will I be able to book an exercise class?
All fitness classes are currently cancelled until further notice
Will I be charged for my membership during closure?
All membership payments have been frozen so you will not be charged, please do not cancel your membership as this could result in an administration charge when setting your membership back up
I am an Annual Member; will I get the time back?
Yes, we will add the amount of time we are closed onto the end of your membership
I have booked the Sports Hall next month; will you be open?
At this moment we have not had any instruction as to when we will be open and we thank you for your support during these difficult times. Our team will be working remotely whilst closed and can be contacted Monday – Friday, 9am to 5pm
Contact at firstname.lastname@example.org if you have a question we have not answered
I have booked a cookery course, is it still going ahead?
Unfortunately, we have had to cancel our cookery courses and close the restaurant to bookings at this time. If you would like to attend one of our courses in the future, then we can move your booking onto another course or we are happy to refund.
We will keep you up to date on our webpage and will contact those on our mailing list, as soon as we are open again. Thank you for continued support.